![]() ![]() It is not guaranteed.Ī Special Order item is an item that we do not stock but can order from the manufacturer. ![]() When an item is Out Of Stock and we have an estimated date when our stock should arrive, we list that date on our website in the part's description. We do not have a specific date when it will be coming.Īwaiting repress titles are in the process of being repressed by the label. The Preorder can be released anywhere between weeks, months or years from its initial announcement.Īn Out Of Stock item is an item that we normally have available to ship but we are temporarily out of. Other Preorders are set to release 'TBA.' This means that release date is yet 'To Be Announced'. If a projected release date is known, we will include this in the description in red. Typically the label will set a projected release date (that is subject to change). Original shipping and handling charges are not refundable, and you will be responsible for all costs associated with return shipment.An In Stock item is available to ship normally within 24 business hours.Ī Preorder is an item that has not yet been released. No refunds will be given on opened albums, unless damaged or defective. If you are unsatisfied with your purchase and the merchandise is unopened, we will be happy to exchange it for you. We will gladly replace the merchandise without additional charge, or provide you with a full refund. Missing items will be charged based on suggested retail prices.Īlbum returns: If you have received damaged, defective, or incorrectly shipped merchandise, please notify Customer Service within 30 days. Please be sure to include your order # and reason for your return when submitting your request.Īll items must be returned as new in their original packaging, including all accessories and cables. To set up a return for refund please visit /contact. Shipping cost is not refundable and returns must be shipped prepaid by the customer. There is a 15% restocking fee that will be calculated based on the price of the product once the item is refunded. If an RMA is not obtained prior to shipping, the returned product will be refused and returned to sender. All returns must be accompanied by a valid return authorization number (RMA) issued by Victrola. All items must be returned as new in their original packaging, including all accessories and cables. Missing items will be charged based on suggested retail prices. We offer a 30-day money back guarantee on all products purchased from. We are unable to ship to International, PO Box, or APO/FPO addresses. Shipping is available to the 48 contiguous United States. All products will be shipped via UPS or FedEx Next Day Air. Overnight Shipping: allow 1-2 business days for delivery. Albums will be shipped via USPS Priority Mail all other products via UPS or FedEx 2-Day Air. Albums will be shipped via USPS Media Mail all other products via UPS or FedEx Ground.Įxpedited Shipping: allow 2-5 business days for delivery. Standard Shipping: allow 7-10 business days for delivery. Orders sent to an address entered incorrectly will not be refunded or replaced. We are unable to redirect to an alternate shipping address once an order is placed. Please ensure your address is entered correctly. However, please allow 1-3 business days for your order to process when calculating delivery dates. We make every effort to ship your order as soon as possible. Tracking information will be sent as items are shipped. If your order contains multiple items, it may ship from different warehouse locations. ![]()
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